Senior Services Engineer - Technical Lead Job
Job Description Job Attributes+
Denver, CO 80202, US
Job Description SummaryThe Project Engineering team delivers customer success through the implementation of software services. GE delivers value to customers across utilities and telecoms by delivering business outcomes underpinned by the Asset Management core products and applications.
The Technical Lead is a pivotal part of the services organization, who owns the project’s Delivery Model and is the Technical Leader on the Project. The Technical Lead cultivates relationships with a portfolio of customers in both pre-sales and project delivery phases and provides objective advice and assistance on the strategy, structure, management and operations of a customer organization, in support of identified business purposes and objectives.
The Technical Lead provides technical leadership in pre-sales and delivery phases to clients, cross-functional GE teams and key suppliers to identify and define client business outcomes and continues to manage those relationships to ensure outcomes are met within project constraints. You will play a key leadership role in defining, implementing and maintaining the internal Project Engineering team’s best practices and delivery standards across existing and new opportunities.
Roles and Responsibilities
Key Responsibilities:Familiar with and understand the Asset Management suite of telecommunications products, such as Smallworld GIS, Physical Network Inventory, Logical Network Inventory, Network Inventory Gateway, GeoSpatial Analysis, and Mobile Enterprise solutionsOwner of the overall technical delivery of the solution during project execution, for both functional and non-functional aspectsManaging the Business Requirements Matrix to ensure that traceability of Contracted Requirements can be provided within the solutionLiaise with Product Managers and GitHub to review if solution enhancements are within the Product Roadmap or provided within another solution to reduce additional developmentResponsible for the planning of the technical resources needed to meet the project schedule and budget and management of technical team assignmentsWrite epics and stories and works with team to maintain a well-refined backlogAttend all project review meetings with management and help drive customer direction on scopeWorks with Business Analysts when the technical solution is being questioned by the customerResponsible for technical workshops held with the Customer, generation / approvals of the technical project collaterals and the maintenance of the Jira BoardsResponsible for the technical aspects related to the OPCall Gate Reviews being completedProvision and or review of Technical Estimates within a WBS or Jira Board for ITO Bid Responses and/or Change Requests
Additional Responsibilities:Technical Leadership of the delivery and implementation of large complex electric, oil & gas, and/or telecommunications solutions for North American customersAnalyze, define and prioritize Business and Functional requirements and processes and propose technical solutions to meet the business issues and close inefficiency gapsResponsibility for the Business requirements through the entire lifecycle of the project from definition, implementation, test and deliveryCreate and maintain relationships with key decision makers, stakeholders and 3rd PartiesParticipate & lead technical requirements workshopsWrite and present technical proposals and presentationsAbility to take ownership of issues and get them resolved using self-driven initiative
Personal Skills:Operate with and influence senior client stakeholdersAbility to focus on the critical business outcomes and drive teams to achieving these goalsMulti task and manage multiple projects simultaneouslyGood interpersonal skillsStrong presentation and communication skillsPassionate about customer satisfactionPositive attitudeWillingness to accept and promote changeAbility to quickly learn and acquire deep understanding of new software applications and environmentInfluences and energizes others toward the common vision and goal
Basic QualificationsBachelor's degree in Information Technology, Geography, Computer Science, Physics, Electrical Engineering, or related Engineering Discipline from an accredited university or collegeDirect customer facing experienceMinimum of 4 years related work experience leading engineering teams, implementing a suite of products and engaging directly with customers
Desired CharacteristicsProven experience in a senior technical consultancy role within the industryCommitted to maintaining the highest standards of service quality in all aspects of project deliveryDemonstrated ability to manage multiple projects simultaneouslyStrong organizational, analytical, and problem solving abilitiesFamiliar with contract termsExperience working with global teams / partnersStrong Software development skills in software analysis, design, methodology, and architectureAbility to direct other engineers regarding best practices and ways to improve the overall implementation processAbility to develop project tools and templates to facilitate ease of implementationDemonstrate awareness about competitors within the GIS industryVoice opinions and presents clear rationale using data or factual evidence to influence and look for opportunities to improve the customer experience while maintaining business requirementsRecognized as a knowledge leader in his/her area of expertise
Business AcumenEnvisions technology landscape best practices and translates them to requirements, architecture and tooling. Defines governance models and engagement processes for use by dependent functions. Viewed as an authority on scalability/supportability, an arbiter on design/development viability and an agent that safeguards customer investments against obsolescence and limits to expansion.Leverages knowledge of Telecommunications market and customer segment to establish further credibility in the eyes of the customer. Acts in a consultative capacity and is provided access to key decision makers throughout the customer account. Establishes strong relationship with key decision makers and other leaders at multiple levels within customer organization.
Eligibility Requirements:Legal authorization to work in the U.S. or Canada is required. We will not sponsor individuals for employment visas, now or in the future, for this job.Any offer of employment is conditioned upon the successful completion of a background investigation and drug screenMust be willing to travelMust be willing to work out of an office located in Denver, CO, Vancouver, Canada, or remote office.
- software analysis
- software applications
- business acumen
- business requirements
- technical leadership
- project execution
- software development
- information technology
- positive attitude
- problem solving
- customer experience
- functional requirements
- communication skills
- product roadmap
- mobile enterprise
- project delivery
- multi task
- customer satisfaction
- good interpersonal skills
- project engineering
- geospatial analysis
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